Information Architecture Design
Building a house without a strong, well-designed foundation is a terrible idea. So too is implementing an information management solution without a well-designed, search-based architecture. The design of the architecture is a critical element of a successful user experience and has direct impact on the user’s ability to find what they are looking for now and in the future. A Strong architecture drives findability and promotes standard metadata, corporate and industry taxonomies, and incorporates master data elements into the design and leverages the strengths of artificial intelligence.
Enterprise Search
The best way to make your information management deployment shine is to make the most out of the search capabilities. Users of content management systems spend large amounts of time trying to find content by entering keywords into the search engine and hoping for the best, and when that doesn’t work, they add another term or a different term. Understanding how the search engine works, and how best to take advantage of those capabilities is the key to effective information management. Leveraging existing classifications for elements such as organization, assets/facilities, and core processes or topics can also greatly enhance effectiveness.
Knowledge Management and Collaboration
Leaders in industry know that having access, not only to the right information, but also the right people at the right time is essential in improving productivity and increasing innovation. Companies that implement well thought out collaboration and knowledge sharing solutions have a distinct competitive advantage and enjoy improved employee satisfaction and retention. We understand that collaboration is much more than implementing messaging or discussion board technologies. Knowledge management and collaboration programs must take into consideration cultural qualities of the organization. Effective knowledge-based enterprises empower users to share and reward those who do so effectively.
Information Governance / Compliance
Compliance with regulatory requirements is a must for most organizations and a strong information management solution is a critical factor in deploying an effective compliance program. While there are common factors in all compliance programs, there are also unique requirements for each industry and company. Our solutions are based on Microsoft 365, providing you the ability manage corporate records in SharePoint, Outlook and networked shared drives and have built in eDiscovery, legal hold, and audit capabilities.
Training & Knowledge Transfer
At Kestral Group, our primary goal is your success and strong user adoption. That success cannot be accomplished without users having a clear understanding of the solutions including how to use the primary features of their system. We offer on-site feature and function training in either a classroom setting, or one-to-one training as necessary. In some cases, users need to refresh their knowledge of the system, or users may be in remote locations without the ability to attend classroom training. Kestral Group provides video computer-based-training that can be accessed from anywhere at any time, ensuring that users have access where and when they need it.
Migration Services
Are you migrating to Microsoft 365? If you’re thinking of just moving your content to SharePoint Online, you’re missing out on the bulk of what the platform offers. The addition of tools such as Microsoft Teams, Lists, Stream and OneDrive demand a well-planned strategy for how you will leverage all the tools and services to make the most of your investment. Kestral Group has extensive experience in migrating applications, data and content ensuring that critical information is retained for compliance purposes. We align information architectures, security models, and user experience when planning platform migrations. We also leverage data migration tools to facilitate the migration process, reducing costs. If you are looking to migrate from a legacy platform or even outdated versions of SharePoint, we’ve got you covered.